Living Wittily

Still no big flat mushrooms

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Smile3t The local Somerfield has a loose leaf folder for customer comments.

Comments range from the valid to the unreasonable and back again via the silly. Yesterday’s offerings include:

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  • Still no big flat mushrooms!
  • Why do people leave receipts in the baskets?
  • Couldn’t find any magnums. (Think this might be the ice lolly kind, not the champagne kind – it’s Somerfields remember.)
  • In the shop today at 2.15. Libby is always helpful and very well mannered. (Well done Libby- and good to have the occasional piece of encouragement for folk who keep this shop going – a lot of the older folk in the area would miss it).

Made me wonder about our whole culture of ‘feedback’. Is this a licence to complain, an excuse for a narkfest, or a good way of helping folk improve what they do? 75% of one day’s customer comments were negative. Bet Libby likes the idea though – and I hope her manager picks up the comment and affirms her customer service skills. And yes, I think being pleasant and helpful and well mannered is a skill. If only the person who couldn’t find the Magnums had asked Libby…and maybe if she was in charge of ordering there would be plenty big flat mushrooms.

Comments

2 responses to “Still no big flat mushrooms”

  1. Margaret avatar
    Margaret

    Feedback is hugely important. I once phoned Tesco cos it said to phone with comments and I called to say how impressed I had been with several of their staff – how they had treated me and how they had helped an elderly man with his weekly shop. To say they were stunned was an understatement; they had never had anyone call to say something nice! Having said this, I also think we need to be able to give honest, feedback when things haven’t gone well and we have to do that and leave the person in one piece. It’s possible but takes a bit more thought. I think it does mean we get rid of that awful phrase so fondly used by some Christians…. “I’m saying this in love…..”!!!!!!!

    Reply
  2. Margaret avatar
    Margaret

    Feedback is hugely important. I once phoned Tesco cos it said to phone with comments and I called to say how impressed I had been with several of their staff – how they had treated me and how they had helped an elderly man with his weekly shop. To say they were stunned was an understatement; they had never had anyone call to say something nice! Having said this, I also think we need to be able to give honest, feedback when things haven’t gone well and we have to do that and leave the person in one piece. It’s possible but takes a bit more thought. I think it does mean we get rid of that awful phrase so fondly used by some Christians…. “I’m saying this in love…..”!!!!!!!

    Reply

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